{"id":9260,"date":"2021-12-20T11:53:34","date_gmt":"2021-12-20T11:53:34","guid":{"rendered":"https:\/\/colibriwp.com\/blog\/?p=9260"},"modified":"2022-07-25T04:47:06","modified_gmt":"2022-07-25T04:47:06","slug":"5-ws-and-h-of-content-marketing","status":"publish","type":"post","link":"https:\/\/colibriwp.com\/blog\/5-ws-and-h-of-content-marketing\/","title":{"rendered":"Killer Content Marketing: How to Use the 5 W&#8217;s (and H) Like a Pro"},"content":{"rendered":"<p><em>Drums, please for our blog guest today: Hubspot! <a href=\"https:\/\/www.hubspot.com\/\">Hubspot<\/a> offers a full platform of marketing, sales, customer service, and CRM software to support businesses to grow and deliver great customer experiences.\u00a0 128,000+ customers in over 120 countries have been using Hubspot, among which: Suzuki, World Wide Fund for Nature (WWF), and Soundcloud. Tony Minh Do, Associate Marketing Manager in Hubspot is going to explain to us how we can deploy a successful marketing strategy for a website by using the 5W&#8217;s. Let&#8217;s roll!<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">A whopping <\/span><a href=\"https:\/\/www.hubspot.com\/marketing-statistics?_ga=2.90348124.739307702.1624649417-1809712947.1624649417&amp;hubs_post=blog.hubspot.com\/marketing\/state-of-content-marketing-infographic&amp;hubs_post-cta=82%25\"><span style=\"font-weight: 400;\">82% of marketers<\/span><\/a><span style=\"font-weight: 400;\"> actively used content marketing tactics in 2021. It\u2019s no secret that content marketing effectively boosts brand awareness, drives sales, and increases engagement with your target audience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But with more marketers jumping on the content marketing train each year, how do you stay competitive?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The key lies in the quality of your content, not the quantity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can post three articles a week and multiple social media stories every day, and you still won\u2019t get the results you want if you aren\u2019t providing value to your audience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Still, many brands put all of their faith in quantity. That\u2019s because they don\u2019t have a straightforward process that helps them create content that provides real value to people.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But not you. You\u2019re here, which means you know that quality is the most critical part of your <\/span><span style=\"font-weight: 400;\">content marketing efforts<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep reading to discover how you can use <\/span><span style=\"font-weight: 400;\">the 5 W\u2019s and H<\/span><span style=\"font-weight: 400;\"> framework to ensure that all of your content resonates with your audience.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">What Are the 5 W\u2019s?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The 5 W\u2019s and H are the essential questions you should ask yourself if you want to create content that your audience will love. The questions are: who, what, when, where, why, and how. By answering these questions, you better understand your audience and what they want to create content that provides real value.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you learn to create value for your audience consistently, you\u2019ll keep them coming back.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These six questions are a powerful tool you can use in all aspects of your marketing strategy, from blog posts and videos to your email campaigns and <\/span><a href=\"https:\/\/colibriwp.com\/blog\/website-layout-design-ideas\/\"><span style=\"font-weight: 400;\">website layout<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s dive in.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Who<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The first thing you need to know is:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who am I creating this for?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who will benefit from this content?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which segment of my audience am I targeting?\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To understand your audience better, create a standard <\/span><a href=\"https:\/\/blog.hubspot.com\/marketing\/buyer-persona-research\"><span style=\"font-weight: 400;\">buyer persona<\/span><\/a><span style=\"font-weight: 400;\"> for your typical customer, and take time to outline their interests, behaviors, and habits.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you don\u2019t know enough to create a persona, there are several ways you can learn more about your customers, including:\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Surveys <\/b><span style=\"font-weight: 400;\">\u2013 Use<a href=\"https:\/\/www.jotform.com\/surveys\/\"> surveys<\/a> to gather customer feedback.<\/span><\/li>\n<li aria-level=\"1\"><b>Interviews <\/b><span style=\"font-weight: 400;\">\u2013 Chat with customers to learn more about their interests and buying behavior.<\/span><\/li>\n<li aria-level=\"1\"><b>Help desk chats <\/b><span style=\"font-weight: 400;\">\u2013 Review your customer service requests or <\/span><a href=\"https:\/\/www.hubspot.com\/products\/service\/support-ticket-system\"><span style=\"font-weight: 400;\">support tickets<\/span><\/a><span style=\"font-weight: 400;\"> to see what kinds of questions your customers ask and where they need help.\u00a0<\/span><\/li>\n<\/ul>\n<p><a style=\"background-color: transparent;\" href=\"https:\/\/smallbiz.tools\/importance-building-customer-relationships\/\">Building customer relationships<\/a><span style=\"font-weight: 400;\"> is an essential part of your business model. When you engage with your audience, you learn more about what they need from your content, and you build a strong foundation of trust with your brand.\u00a0<\/span><br \/>\n<b><\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u200b\u200b<img loading=\"lazy\" class=\"aligncenter wp-image-9263\" src=\"https:\/\/colibriwp.com\/blog\/wp-content\/uploads\/2021\/11\/image3-1.png\" alt=\"Screenshot of a customer discovery survey on TripAdvisor.com\" width=\"700\" height=\"978\" \/><\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.tryinteract.com\/blog\/how-did-you-hear-about-us-survey\/\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">If you haven\u2019t started implementing <\/span><span style=\"font-weight: 400;\">information-gathering<\/span><span style=\"font-weight: 400;\"> tools, it\u2019s not too late to integrate them into your website and customer interactions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides understanding who will benefit from your content, you need to decide who will create the content. That is your internal stakeholder.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Based on your knowledge of customer needs and habits, who has the skills and expertise to create high-quality content efficiently?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It may be more effective for small businesses without a large <\/span><span style=\"font-weight: 400;\">marketing team<\/span><span style=\"font-weight: 400;\"> to outsource content creation to an expert freelancer. It all depends on your team\u2019s capacity to turn around content.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Identifying your internal and external stakeholders will help you narrow down answers to the rest of the questions on this list.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">What\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Like the \u201cWho\u201d question, your \u201cWhat\u201d question has an internal and an external element.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Internally, you need to define your objective and what you want to get out of the content piece. Then, choose relevant metrics, or <\/span><a href=\"https:\/\/blog.hubspot.com\/marketing\/choosing-kpis\"><span style=\"font-weight: 400;\">key performance indicators<\/span><\/a><span style=\"font-weight: 400;\"> (KPIs), to measure success.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some common objectives and the <\/span><span style=\"font-weight: 400;\">digital marketing<\/span><span style=\"font-weight: 400;\"> metrics you can use with them:\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Increased engagement <\/b><span style=\"font-weight: 400;\">\u2013 likes, shares, email opens, link clicks, time on page<\/span><\/li>\n<li aria-level=\"1\"><b>Drive traffic to your website <\/b><span style=\"font-weight: 400;\">\u2013 link clicks, website visitors, <\/span><span style=\"font-weight: 400;\">search engine<\/span><span style=\"font-weight: 400;\"> ranking<\/span><\/li>\n<li aria-level=\"1\"><b>Maximize sales <\/b><span style=\"font-weight: 400;\">\u2013\u00a0purchases, average cart value<\/span><\/li>\n<li aria-level=\"1\"><b>Improve retention\/customer experience <\/b><span style=\"font-weight: 400;\">\u2013 customer ratings, repeat purchase, subscription renewal<\/span><\/li>\n<\/ul>\n<p><span style=\"background-color: transparent;\">In addition to your internal goal, you must also know what your audience wants to get from your content. What\u2019s the specific value your content piece offers?\u00a0<\/span><br \/>\n<b><\/b><\/p>\n<p><span style=\"font-weight: 400;\">Potential customers engage with your content for several reasons, such as learning a new skill, finding a solution to a problem, or completing a task. Knowing your customer\u2019s goal helps you understand what to include and which <\/span><span style=\"font-weight: 400;\">content type<\/span><span style=\"font-weight: 400;\"> best suits their needs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s look at an example:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Quickbooks offers a suite of accounting products, and some of them are targeted at freelancers. Here\u2019s how they might tailor their content based on what that audience needs:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Learning a new skill <\/b><span style=\"font-weight: 400;\">\u2013 Article on how to file taxes as a freelancer<\/span><\/li>\n<li aria-level=\"1\"><b>Solving a problem <\/b><span style=\"font-weight: 400;\">\u2013 Tutorial video demonstrating how to use Quickbooks for freelancers<\/span><\/li>\n<li aria-level=\"1\"><b>Completing a task <\/b><span style=\"font-weight: 400;\">\u2013 Customer invoice templates for freelancers<img loading=\"lazy\" class=\"size-full wp-image-9266 alignnone\" src=\"https:\/\/colibriwp.com\/blog\/wp-content\/uploads\/2021\/11\/image6-2.png\" alt=\"Screenshot of Quickbooks Self-Employed tutorials \" width=\"1999\" height=\"707\" \/><\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><a href=\"https:\/\/quickbooks.intuit.com\/au\/learn-and-support\/quickbooks-self-employed\/video-tutorials\/getting-started\/\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">As you can see, the answers to each question begin to build on one another.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">When<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you know who you\u2019re creating for and what format your content will take, it\u2019s time to <a href=\"https:\/\/www.visme.co\/timeline-maker\/\">set a timeline<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First, ask yourself how long it will take to create the content and what\u2019s a reasonable timeframe for getting it done.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Then, to help set priority, consider how the publishing time affects your customer\u2019s value.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Is this problem urgent for your audience? Is there seasonality involved? When does your audience need the solution?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some types of content are only valuable if they\u2019re delivered on time, while others can be more evergreen. Examples of seasonal content include back-to-school shopping guides, holiday recipes, and tax tutorials.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" class=\"aligncenter wp-image-9270\" src=\"https:\/\/colibriwp.com\/blog\/wp-content\/uploads\/2021\/11\/image10-1.png\" alt=\"Halloween Instagram post from Pillsbury\" width=\"1100\" height=\"670\" \/>\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.instagram.com\/p\/CVTF5-0pzhe\/\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Where<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In addition to deciding what <\/span><span style=\"font-weight: 400;\">kind of content<\/span><span style=\"font-weight: 400;\"> to create, you\u2019ll need to choose where to share it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In technical terms, what\u2019s the best marketing channel for your target audience?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You want to deliver your content on the channels that receive the most engagement. That\u2019s why it\u2019s essential to understand your audience\u2019s behaviors and habits in the first question.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/colibriwp.com\/blog\/wordpress-subscribe-to-blog\/\"><span style=\"font-weight: 400;\">Email marketing newsletters<\/span><\/a><span style=\"font-weight: 400;\"> are an excellent way to deliver helpful content to your existing customers and subscribers. Plus, <\/span><a href=\"https:\/\/www.hubspot.com\/products\/marketing\/drag-drop-email-builder\"><span style=\"font-weight: 400;\">drag and drop email builders<\/span><\/a><span style=\"font-weight: 400;\"> make it easy for you to create engaging newsletters for all types of content, including video. <img loading=\"lazy\" class=\"aligncenter size-full wp-image-9267\" src=\"https:\/\/colibriwp.com\/blog\/wp-content\/uploads\/2021\/11\/image7.gif\" alt=\"Screenshot of HubSpot drag and drop email builder\" width=\"1071\" height=\"717\" \/><\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/knowledge.hubspot.com\/email\/create-marketing-emails-in-the-drag-and-drop-email-editor\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">You can also automate emails so that customers receive them at precisely the right time. If you sell software or SaaS products, you can use email automation to welcome new customers and deliver tutorial videos right after they sign up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reviewing your internal goals for the content can help you choose your channel too. For example, if your goal is increased engagement and your KPIs are likes and shares, you should share your content on social media.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Why<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">And finally, the last of the W\u2019s\u00a0 \u2014\u00a0 \u201cWhy?\u201d Why does this content matter to you?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start by ensuring that every piece of content you create has a clear mission. Ultimately, your content strategy should align with your overall marketing goals and business model.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Then, consider your customer and see if you can answer the question, \u201cWhy does my customer want this content?\u201d What\u2019s the big picture?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maybe your customer wants to improve their business by increasing their customer base or enhancing their marketing strategy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Or, your customer could have more tangible results-driven goals such as increasing web traffic or maximizing revenue.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-9269\" src=\"https:\/\/colibriwp.com\/blog\/wp-content\/uploads\/2021\/11\/image9-1.png\" alt=\"Kinsta video tutorial for How to use SEO to Increase Website Traffic\" width=\"1100\" height=\"326\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.youtube.com\/kinsta\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Tying your mission to your customers&#8217; why helps you create content that goes beyond solving a problem or teaching a skill; it resonates deeply.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">How<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now it\u2019s time to put it all together.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With your new information, develop a content <\/span><span style=\"font-weight: 400;\">marketing plan<\/span><span style=\"font-weight: 400;\"> that incorporates<\/span><span style=\"font-weight: 400;\"> the 5 W <\/span><span style=\"font-weight: 400;\">questions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who are the stakeholders?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do they want?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When do they need it?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where should I provide the solution?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Why is it important?\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Creating the right solution depends on your internal (your business) and external (your customer) stakeholder needs. There\u2019s no \u201cone size fits all\u201d solution that works for every business.<img loading=\"lazy\" class=\"aligncenter wp-image-9262\" src=\"https:\/\/colibriwp.com\/blog\/wp-content\/uploads\/2021\/11\/image2-2.png\" alt=\"Screenshot of HubSpot marketing business templates\" width=\"1100\" height=\"482\" \/>\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.hubspot.com\/business-templates\/marketing\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">You may even find that you need different approaches for the various segments of your customer base. Try starting with a <\/span><a href=\"https:\/\/www.hubspot.com\/business-templates\/marketing\"><span style=\"font-weight: 400;\">general template<\/span><\/a><span style=\"font-weight: 400;\"> of your content type and then personalizing it to maximize engagement from your target buyer persona.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Final Thoughts: Mastering the 5 W\u2019s (and H) for Killer Content Marketing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Let\u2019s face it. When it comes to content creation, the options are endless. Without a set process, it\u2019s easy to feel like you\u2019re taking a shot in the dark every time you try to figure out what <\/span><span style=\"font-weight: 400;\">type of content<\/span><span style=\"font-weight: 400;\"> to create next.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Delivering the best answers starts with asking <\/span><span style=\"font-weight: 400;\">the right questions<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The<\/span><span style=\"font-weight: 400;\"> 5 W\u2019s of marketing<\/span><span style=\"font-weight: 400;\"> help paint a picture of your audience and how your content creates value for them. The questions also help you consider your business goals.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All of this information lets you narrow down your choices until you have an effective plan that delivers value for your customers and your business.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Drums, please for our blog guest today: Hubspot! Hubspot offers a full platform of marketing, sales, customer service, and CRM software to support businesses to grow and deliver great customer experiences.\u00a0 128,000+ customers in over 120 countries have been using Hubspot, among which: Suzuki, World Wide Fund for Nature (WWF), and Soundcloud. Tony Minh Do,&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/colibriwp.com\/blog\/5-ws-and-h-of-content-marketing\/\">Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":9278,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[176],"tags":[312],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mastering the 5 W\u2019s (and H) for Killer Content Marketing<\/title>\n<meta name=\"description\" content=\"Discover the 5 W\u2019s (and H), which are the essential questions you need to ask to level up every piece of marketing content you create for your audience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colibriwp.com\/blog\/5-ws-and-h-of-content-marketing\/\" \/>\n<meta property=\"og:locale\" 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