{"id":8724,"date":"2021-09-21T15:31:50","date_gmt":"2021-09-21T15:31:50","guid":{"rendered":"https:\/\/colibriwp.com\/blog\/?p=8724"},"modified":"2022-04-01T07:53:39","modified_gmt":"2022-04-01T07:53:39","slug":"wordpress-chatbots","status":"publish","type":"post","link":"https:\/\/colibriwp.com\/blog\/wordpress-chatbots\/","title":{"rendered":"Let’s Talk about Bots, WordPress Chatbots"},"content":{"rendered":"

Chatbots…you\u2019ve seen them before. But how can you implement a WordPress chatbot?<\/span><\/p>\n

Well, I\u2019m gonna tell you in a sec.<\/span><\/p>\n

First I want you to understand that on a site we can have both live chat and chatbots, often provided by the same service provider. Live chat allows for human interaction, while chatbots use automation and certain triggers, and scripts. At one point you can move a user from chatbot interaction to a real chat with customer support or sales.\u00a0<\/span><\/p>\n

With live chat, you might see people\u2019s faces in the conversation window but when you interact with a bot, you might see some bot faces or avatars.<\/span><\/p>\n

So, in the case of CXL, you can interact easily with real customer support folks, as long as they\u2019re online. You can spot their faces below.\"CXL<\/span><\/p>\n

The folks at Intercom make it clear that you\u2019re interacting with a bot.<\/span><\/p>\n

\"Intercom<\/p>\n

Secondly, I have an advice for you, don\u2019t replace human interaction with bot interaction. You need them both, and WE need them both. Human connections won\u2019t be replaced anytime soon…or so I hope, for our mental health\u2019s sake.<\/span><\/p>\n

Now, the main benefits of using chatbots on a website are:<\/span><\/p>\n