{"id":6180,"date":"2020-12-03T11:37:31","date_gmt":"2020-12-03T11:37:31","guid":{"rendered":"https:\/\/colibriwp.com\/blog\/?p=6180"},"modified":"2020-12-18T16:45:45","modified_gmt":"2020-12-18T16:45:45","slug":"learn-from-marcos-bravo","status":"publish","type":"post","link":"https:\/\/colibriwp.com\/blog\/learn-from-marcos-bravo\/","title":{"rendered":"Q&A with marketing veteran Marcos Bravo: Let’s Talk Branding"},"content":{"rendered":"

As Marty Neumeier (branding consultant in Silicon Valley) puts it: \u201cYour brand isn’t what you say it is. It’s what they say it is.\u201d\u00a0<\/span><\/p>\n

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Now, what does this mean for you? If you don\u2019t interiorize what you say (aka you\u2019re not delivering on your promises), your clients and employees won\u2019t be fooled. You\u2019ll be the one fooling yourself.\u00a0<\/span><\/p>\n

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Now, the world is shifting. The way brands communicate and behave has been disturbed by this unforgiving pandemic. And we must adapt and change.<\/span><\/p>\n

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Source: https:\/\/unsplash.com\/photos\/LDMe_27JW1Q<\/em><\/p>\n

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As the folks at Deloitte noted in their \u201c<\/span>2021 Global Marketing Trends<\/span><\/a> \u201dPurpose-driven companies inherently understand why they exist and who they are best built to serve regardless of what they sell today\u201d.\u00a0<\/span><\/p>\n

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Now, what\u2019s your business\u2019s purpose?<\/span><\/p>\n

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If you still haven\u2019t figured it out, don\u2019t worry, you\u2019re not the only one. Step 1 is acknowledging, step 2 is doing something about it.<\/span><\/p>\n

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I\u2019ve invited Marcos Bravo, the brand ambassador of LiveChat, for a Q&A to help us understand how to build a powerful brand. In short, LiveChat is one of the biggest brands in the chat software market, serving companies like MacDonald\u2019s, Mercedes Benz, Unilever, Adobe, or PayPal.<\/span><\/p>\n

 <\/p>\n

Going back to Marcos, he\u2019s a veteran marketer and brand expert with over 20 years of experience in many industries. Storyteller, podcaster, marketing mentor, and icecream creator, let\u2019s hear him out!<\/span><\/p>\n

 <\/p>\n

Q: What are the treats of a powerful brand?<\/b><\/p>\n

Marcos:<\/b> A clear voice and a unique selling point. Everything the brand does can be exactly the same as their competitors, but a powerful brand understands how to relate to their customers, how to make a difference by covering every aspect of the customer journey, from discovery to loyalty. The powerful brand can convert their customers into brand ambassadors.<\/span><\/p>\n

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Q: My product is not unique. How can I make it stand out?<\/b><\/p>\n

Marcos<\/b>: Knowing your competitors. If you understand the way your competitors sell their product, you can identify their UVPs, then you compare that with what is it that you offer that is better or unique and milk that. If you sell the exact same set of features, then use a different language. Talk to the target customers in a better or different way.<\/span><\/p>\n

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Q: What\u2019s your take on the power of storytelling?\u00a0<\/b><\/p>\n

Marcos:<\/b> Storytelling is both underrated, and overrated. We turned a natural way of communicating into a marketing buzzword. Storytelling is something we have been doing for millennia, it is how the wiseman or the tribe elder will tell the stories to the younger generations. It was born and developed so nothing gets lost and stories are memorable, but after all, it is a great mix of ups and downs and twists.\u00a0<\/span><\/p>\n

\"\"<\/p>\n

Source: https:\/\/unsplash.com\/photos\/k7fUP9RQj3Y<\/em><\/p>\n

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Q: How can you become a better storyteller?<\/b><\/p>\n

Marcos<\/b>: You want to get it right? Try telling a story to a 5-year-old. If you manage to finish it you have this covered.<\/span><\/p>\n

 <\/p>\n

Q: Is content still king in all this noise?<\/b><\/p>\n

Marcos:<\/b> It is and will always be, as long as we define content as the voice we are using to talk as a brand. If it is just a SEO strategy and a way for us to make us \u201cfindable\u201d we are doomed.<\/span><\/p>\n

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Q: How can you make your content stand out?<\/b><\/p>\n

Marcos: <\/b>Understanding the needs and expectations of your customer. There is no other way.<\/span><\/p>\n

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Q: What\u2019s your preferred video marketing hack?<\/b><\/p>\n

Marcos:<\/b> The magic of the THUMBNAIL, how this badly designed and tiny graphic piece makes the difference between watching or not watching a video that took a huge effort to make.<\/span><\/p>\n

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Q<\/b>: <\/span>Influencer marketing: your 3 tips.<\/b><\/p>\n

Marcos:<\/b> Constancy, relatability, and entertaining.<\/span><\/p>\n

 <\/p>\n

Q: Marketing on a low budget: is it possible?<\/b><\/p>\n

Marcos:<\/b> Yes! And is the easiest because people and customers can see that it is a real and honest approach and effort. It pushes your marketing brain to be creative and humble. There is a big number of \u201ccelebrities\u201d CMOs that made their job remarkable only because an unlimited budget, something not all of us will ever get.\u00a0\u00a0<\/span><\/p>\n

 <\/p>\n

Q: Chocolate or salted caramel icecream?<\/b><\/p>\n

Marcos: <\/b>Salted Caramel. Just like life, nothing can be sweet forever, a salty twist makes everything more interesting.<\/span><\/p>\n

 <\/p>\n

My vote goes to salted caramel as well! Chocolate is overrated, people!<\/span><\/p>\n

 <\/p>\n

Now, I loved this advice from Marcos: \u201cTry telling a story to a 5-year-old. If you manage to finish it you have this covered\u201d. Sounds pretty hard. But if you nail this down, you\u2019ll be over the moon with your brand.<\/span><\/p>\n

 <\/p>\n

If you liked this article, and you want to learn more about how to take your marketing efforts to the next level, how to <\/span>design a website that converts<\/span><\/a>, make sure to subscribe to our <\/span>Youtube channel<\/span><\/a> and follow us on<\/span> Twitter<\/span><\/a> and <\/span>Facebook!<\/span><\/a><\/p>\n

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[sibwp_form id=1]<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

As Marty Neumeier (branding consultant in Silicon Valley) puts it: \u201cYour brand isn’t what you say it is. It’s what they say it is.\u201d\u00a0   Now, what does this mean for you? If you don\u2019t interiorize what you say (aka you\u2019re not delivering on your promises), your clients and employees won\u2019t be fooled. You\u2019ll be…
Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":6199,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[176],"tags":[211,212],"yoast_head":"\nLet's talk branding with marketing veteran Marcos Bravo<\/title>\n<meta name=\"description\" content=\"Branding is not what you say, but what your stakeholders say. How do you build a unique brand? How can you tell better brand stories? 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